Legal
Terms & Conditions
Last updated: 25 August 2026
These Terms & Conditions (“Terms”) govern your use of the Tynebase Ltd (“Tynebase”, “we” or “us”) platform, website and related knowledge management services (“Services”). They govern the relationship between Tynebase and you, acting on your own behalf or on behalf of the legal entity you represent, as a natural person (“Customer”). By accessing or using Tynebase, you agree to be bound by these Terms.
These Terms incorporate by reference the Tynebase Privacy Policy and the AI Terms and Conditions, each of which forms an integral part of these Terms. In the event of any conflict between these Terms and the Privacy Policy or the AI Terms and Conditions, the terms of the Privacy Policy or the AI Terms and Conditions (as applicable) shall prevail with respect to their subject matter.
If you do not have authority to act on behalf of the Customer, or if you do not agree with these Terms, you must not accept the Terms and you shall not use the Services. Any suspected fraudulent, abusive, or illegal activity may be referred to law enforcement authorities at our sole discretion.
1. About Tynebase
Tynebase provides AI-powered software designed to assist legal professionals with document storage, legal research, drafting, document analysis, workflow automation and related legal technology services. Tynebase provides software only and does not provide legal advice.
2. Services
Subject to these Terms, Tynebase hosts and maintains the Tynebase platform and makes it available to agents, employees, interns, providers, contractors or subcontractors of the Customer (who, with the Customer, are referred to as “Users”). The scope and object of the Services differ depending on the subscription chosen by the Customer but are detailed further on the Tynebase website. Tynebase may, in its sole discretion, modify the features, functionalities or appearances of the Tynebase platform as long as such modifications will not cause material adverse effects on the availability of the Services.
3. Your Account
In order to access the Services you are required to create an account and agree to these Terms. You are responsible for all activity under your account and must keep credentials secure. You may need to provide certain registration details or other information on your behalf or on behalf of other Users to access and use the Services. It is a condition of your access and use of the Services that all the information you provide is correct, current and complete.
4. Duration
These Terms shall enter into force automatically on the first of (i) you creating an account on the Tynebase platform, (ii) the start of the Service or (iii) any use of the Tynebase platform by the Customer or, as the case may be, a User in the Customer’s organization. The Terms shall remain in effect until the expiration of the Customer’s subscription, unless terminated earlier by the Customer or Tynebase as set forth in these Terms.
5. Termination
You may terminate your subscription only upon the expiration of the subscription term, by providing written notice of non-renewal to Tynebase at least 30 days prior to the end of the current term. No termination or refund shall be permitted during the term of the subscription, except as otherwise explicitly agreed by Tynebase in writing. Tynebase may terminate the Agreement immediately upon notice if you materially breach any provision of these Terms and fail to remedy such breach within 30 days of receiving written notice of the breach from Tynebase. Unless terminated as provided above, the subscription will automatically renew for the agreed-upon term (e.g. 1 month or 12 months, or any other time-period agreed upon), subject to the then-current terms and fees. In case of termination, (i) all rights granted to you under the subscription will automatically terminate, and (ii) you shall cease all use of the Tynebase platform and relating documentation, and delete all copies thereof.
6. General Obligations
Tynebase undertakes to provide the Services to you pursuant to these Terms. The platform will be considered as duly accepted by you on the day the platform is made available to you by Tynebase. You agree to pay the fees in accordance with these Terms. You undertake to make, and to cause all Users to make, use of the Services in accordance with the terms, the recommendations of Tynebase and the applicable regulations.
7. Licence
Tynebase grants you a personal, limited, non-exclusive, non-transferable and terminable licence to use the Services subject to these Terms.
8. Restrictions on Use
You shall refrain from, and shall cause any User to refrain from: (i) selling, renting, leasing, lending, assigning, transferring in any way whatsoever, all or part of its right to use Services, including in particular your account details; (ii) using the Services in connection with and/or for the purpose of carrying out, directly or indirectly, illegal or illicit activities (e.g. by providing illegal / illicit information through any guides available on the platform); (iii) committing any act likely, directly or indirectly, to interfere with or negatively impact the Services and/or the activity of Tynebase and/or the servers and related systems; (iv) modifying, altering and/or adapting the Service or any account details or code available and/or used in the context of the Services; (v) configuring or using the platform outside the functional and technical scope authorized by Tynebase; (vi) developing, in any way, a platform, software solution, application or services that would attack, negatively impact or interfere with the platform; (vii) adapting, modifying, translating, copying, reproducing, in any way, all or part of the platform and/or create products derived from the platform; (viii) disassembling, decompiling, reverse engineering or attempting to discover in any way the source code and/or structure of the platform (except in cases expressly provided for by law, in such cases, you shall issue a written request for communication to Tynebase before any attempt at reverse engineering); (ix) removing or altering any trademark, logo, slogan, copyright, property or confidentiality notice, symbol, etc. present on the platform; (x) communicating to any third party any performance, functionality or evaluation test results of the platform and/or Services without the prior written consent of Tynebase; (xi) designating, as User, any third party not strictly necessary for the Customer’s needs, in particular among any of Tynebase’s competitors.
9. AI Features
AI-generated outputs may contain inaccuracies and should always be independently reviewed. Tynebase does not provide legal advice. Please refer to the AI Terms and Conditions for further information.
10. Customer Content
You retain ownership of your uploaded content while granting Tynebase a limited licence to process it in order to provide the Services. You warrant that you hold full ownership of your uploaded content and can freely grant Tynebase the above-mentioned rights or use without any third party authorisation or prior formality being necessary. You undertake to indemnify Tynebase for all costs, losses or damages that Tynebase may incur as a result of a claim made by a third party against Tynebase on the basis of all or part of your uploaded content.
11. Confidentiality
Both parties agree to keep confidential information secure and strictly respect the confidential nature of the confidential information except where disclosure is required by law or applicable regulations. For the purposes of these Terms “confidential information” means all information of any nature whatsoever (commercial, technical, financial, strategic, etc.), originating from Tynebase or a Customer, (i) that has been characterized in writing or orally as confidential at the time of its disclosure by Tynebase or a Customer, its employees, agents, subcontractors and others if any, and/or (ii) of an unquestionably confidential nature, which relates to technical information, business operations including protocols, development plans, standard operating procedures, pricing information, business methods, trade secrets, business processes, business plans, inventions, techniques, and other information not readily available to the public. Confidential information does not cover information or data which (a) entered into the public domain prior to their divulgation, or afterwards but without any fault of the receiving party, or (b) is already known by the receiving party and if, this prior knowledge could be demonstrated by the existence of appropriate documents in its files and dated before the effective date of these Terms, or (c) has been received from a third party legally, without any restrictions or violation of these Terms. You and Tynebase undertake to comply with these obligations arising in relation to confidential information for three (3) years following the termination of these Terms regardless of the cause.
12. Data Protection
Tynebase processes personal data in accordance with applicable data protection legislation including the UK General Data Protection Regulation and EU General Data Protection Regulation where applicable. Please refer to our Privacy Policy for more information.
13. Intellectual Property
Tynebase owns and shall retain all intellectual property in the platform, software, branding, documentation and any deliverables. You acknowledge and agree that your rights in and to Tynebase’s intellectual property are solely as described herein and do not include any rights of ownership in any of Tynebase’s intellectual property. You shall not misappropriate any of Tynebase’s software, technology or other services or use the Services, or permit, enable or assist any third party to create competing products or services, or modify Tynebase’s intellectual property or use any of Tynebase’s intellectual property unless otherwise agreed to in writing by Tynebase. The names and/or trademarks registered or exploited by Tynebase cannot be used to promote or describe products or services, including possible derivative or compatible products without Tynebase’s prior written agreement. Any and all data uploaded by you or on your behalf on the Tynebase platform (such as brands, logos, copyright, personal data, trade secrets, know how, and other intellectual property created by you etc.), as well as, if any, new data generated on the Tynebase platform (“Customer Data”) are and remain your full and exclusive property. You are responsible for the quality, legality, accuracy and relevance of the Customer Data. You grant Tynebase (and, if applicable, its suppliers, subcontractors and partners) a non-exclusive right to use, reproduce, store and modify Customer Data, for the whole world, for the sole purposes of providing the Services and fulfilling its obligations under these Terms. You warrant that you have full ownership of the Customer Data and are able to freely grant Tynebase the aforementioned rights of use without any authorization from third parties or prior formalities being required.
14. Subscription Fees
Subscriptions are billed in advance unless otherwise agreed and may renew automatically. Subscriptions are payable on a monthly or annual basis, or any other time period agreed upon between the parties. The first contractual term is invoiced upfront, in full, upon entry into force of these Terms. Each subsequent contractual term is payable upfront by you. Invoices are issued electronically and must be paid within thirty (30) days of their date of receipt. In the event of non-payment of the totality of the sums due on the contractual due date, and without it being necessary to proceed to a prior formal notice, late payment penalties may be applied to any invoice that is unpaid on its due date. The interest rate for these penalties shall be equal to the base rate applied by the Bank of England (or any other rate that may succeed it) plus 10 percentage points (10%) (as published on the Bank of England’s website https://www.bankofengland.co.uk/monetary-policy/the-interest-rate-bank-rate). Any complaint about invoices must be addressed in writing to Tynebase within thirty (30) days after the date of receipt of the relevant invoice and must be confirmed in writing by Tynebase, which will deal with it as soon as possible. After this period, no recourse shall be accepted by Tynebase and you will be deemed to have waived any recourse against this invoice which will be deemed accepted and entirely due by you. You may not under any circumstances suspend or defer the payment of invoices, even in the event of a dispute concerning the Services. You represent and warrant that you have the right to use any credit or payment card or other payment mechanism that you submit in connection with the purchase of a subscription and that you have all authority necessary to purchase a subscription using the credit card or payment mechanism that you submit. By submitting such information, you grant us the right to provide such information to third parties for the purposes of facilitating your purchase. You acknowledge and agree that Tynebase is not responsible for how any third-party credit card or other payment method processor transmits, stores, uses or shares your information.
15. Warranties
The Services are provided ‘as is’ and ‘as available’ to the fullest extent permitted by law. Tynebase does not warrant, guarantee or make any representations regarding the use, the results of the use or the benefits of the Tynebase platform, or any information contained therein or otherwise provided pursuant to these Terms, any uninterrupted, failure-free, anomaly-free operation warranty or hidden defect warranty. Further, to the fullest extent permitted by law, Tynebase disclaims all representations and warranties, express or implied, concerning or relating to these Terms, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. No Tynebase personnel is authorized to make any expansion, modification or addition to this limitation or exclusion of warranties in these Terms. You are warned of the technical hazards inherent in the Internet and, consequently, of the interruptions in access to the Tynebase platform that may result. In addition, access to the Tynebase platform may occasionally be suspended due to scheduled or unscheduled maintenance work necessary for the Tynebase platform to function properly and/or improve its performance. Consequently, Tynebase cannot be held responsible for any unavailability or slowdown of the Tynebase platform.
16. Limitation of Liability
Each Party shall be liable for the consequences of its faults that have caused direct, certain and foreseeable damage to the other Party. To the fullest extent permitted by law, Tynebase shall not be liable for any acts or omissions of third parties or any Users or any incidental, indirect or consequential losses. In the event that applicable law does not allow the limitation of liability as set forth in these Terms, the limitation of liability will be deemed modified solely to the extent necessary to comply with applicable law. In all cases, except in cases of bodily injury, fraud or gross negligence, Tynebase’s liability under these Terms is strictly limited to the sums actually paid to Tynebase for the use of the Tynebase platform during the previous contractual year, and in case the liability arises during the first year of these Terms, to the sums actually paid to Tynebase to date.
17. Third-Party AI Providers
Tynebase may rely on third-party AI providers and may change providers as needed.
18. AI Output Ownership
Customers own outputs generated for them where permitted by law. Tynebase retains ownership of its platform and models. Please refer to the AI Terms and Conditions for further information.
19. Data Residency
Customer data may be processed in the UK, EEA or other approved jurisdictions with appropriate safeguards. Please refer to our Privacy Policy for more information.
20. Support
Support is provided in accordance with the applicable subscription plan.
21. Fair Usage
Reasonable usage limits may apply to protect platform performance.
22. API Access
API credentials must remain confidential and rate limits must not be circumvented.
23. Feedback
Tynebase may use customer feedback to improve the Services without obligation.
24. Communication
Tynebase shall be free to reproduce the tradename, the trademark and/or the logo of the Customer on any Tynebase commercial documentation.
25. Independent Contractors
Tynebase and the Customer are both independent contractors and neither these Terms nor the performance of the Services shall create an association, partnership, joint venture, or relationship of principal and agent, master and servant, or employer and employee, between them; and neither will have the right, power or authority (whether expressed or implied) to enter into or assume any duty or obligation on behalf of the other.
26. Force Majeure
Tynebase is not liable to you for any delay or failure in the performance of the Services or for loss or damage of any nature whatsoever suffered by you due to disruption or unavailability of communication facilities, utility or Internet service provider failure, acts of war, acts of terrorism, acts of vandalism, lightning, fire, strike, unavailability of energy sources, or any other causes beyond Tynebase’s reasonable control.
27. Professional Responsibility
Legal professionals remain responsible for compliance with professional obligations.
28. Changes
We may update these Terms from time to time without notice by publishing a revised version on our website. The date of the most recent update appears at the top of these Terms. Your continued use of this website or our services following the posting of changes to these terms, will mean you accept these changes.
29. Severability
If any term of these Terms is held to be invalid or unenforceable, the remaining terms will remain in full force and the unenforceable terms shall be interpreted so as to best accomplish the original term to the fullest extent permitted by law.
30. Governing Law
These Terms are governed by the laws of England and Wales.
31. Contact
If you have any questions about these Terms, wish to request further information about any of the above rights, or have a complaint please contact us at support@tynebase.com.