Privacy Policy

This Privacy Policy explains how Tynebase Ltd (“Tynebase” or “our”) collects, uses, stores and shares personal data when you use our website and AI-powered legal platform. It also explains your rights in relation to your personal data and what to do if you have a complaint. It is intended to support compliance with the UK General Data Protection Regulation (“UK GDPR”), EU General Data Protection Regulation (“EU GDPR”) and applicable data protection laws.

1. Who We Are

Tynebase is the controller for personal data collected through its website and services unless acting as a processor for enterprise customers.

2. Information We Collect

Personal data is any information that can be used to identify a natural person. We collect and process certain personal data in the course of providing knowledge management services and running our business. We may collect account information, contact details, billing information, usage data, uploaded documents, AI prompts, support communications, cookies and technical device information.

3. How We Use Your Information

We use personal data for different purposes, relying on one or more lawful bases under UK GDPR or EU GDPR, including to provide our services, authenticate users, process payments, improve the platform, provide support, maintain security, comply with legal obligations, to promote our services including sending you marketing communications and communicate with customers.

4. Legal Bases

Where applicable, we rely on contract, legitimate interests, legal obligations and consent.

5. AI Processing

Documents and prompts may be processed by AI systems to generate requested outputs. AI-generated outputs should be reviewed by users before reliance.

6. Sharing

We may share data with trusted third parties, both within and outside the United Kingdom or the European Economic Area (“EEA”) including, as appropriate, with hosting, authentication, payment and AI providers where necessary to deliver our knowledge management services. Where we share personal data with such third parties, we do so pursuant to contractual arrangements (that include required data protection terms) or regulatory obligations. We do not sell personal data.

7. International Transfers

Where third parties with whom we share your personal data process it outside the United Kingdom, EEA or an adequate country, we will use appropriate safeguards in accordance with UK or EU data protection law, such as the UK Addendum to the EU Standard Contractual Clauses, the International Data Transfer Agreement, or other recognised transfer mechanisms, to ensure that your personal data remains protected and secure in accordance with applicable data protection laws.

8. Security

We implement appropriate technical and organisational security measures that are appropriate to the nature, scope, context and purpose of the processing and the risks posed to the rights and freedoms of individuals including encryption, access controls, monitoring and secure infrastructure.

9. Retention

We retain personal data only for as long as necessary to provide our knowledge management services, comply with legal obligations and resolve disputes.

10. Your Rights

Subject to applicable law, you may request access, correction, deletion, restriction, objection, portability and withdrawal of consent where applicable.

If you want to exercise any of these rights, please contact us at support@tynebase.com.

The above rights are not absolute, and each is subject to exceptions and qualifications, including for example to comply with legal and regulatory obligations. We will aim to respond to your request without undue delay and within one month of its receipt. In some cases, for example, if the request is complex, we may not be able to fulfil your request before this date and may need to extend the timeframe. Where we do so, we will let you know about this in our initial reply to your request, or as soon as we become aware that an extension is required.

11. Cookies

We use cookies on our website to ensure it functions properly and, where you choose, to help us improve how it performs. We use the following types of cookies, which perform different functions as further set out in the Cookiebot.

If you reject non-essential cookies, the website will still work, but some features (such as embedded content) may not display as intended.

More information on cookies is available at allaboutcookies.org.

12. Children’s Privacy

The Services are not intended for children under 18.

13. Changes

We may update this privacy policy from time to time without notice by publishing a revised version on our website. The date of the most recent update appears at the top of this policy. Your continued use of this website or our services following the posting of changes to these terms, will mean you accept these changes.

14. Contact

If you have any questions about this privacy policy, wish to request further information about any of the above rights, or have a complaint about our processing of your personal data please contact us at support@tynebase.com.

Alternatively, you can make a complaint to the Information Commissioner’s Office at ico.org.uk/make-a-complaint/ or by telephone on 0303 123 1113. Further details about the Information Commissioner’s Office are available on their website at ico.org.uk/.